We are committed to making every person’s visit to Canadian Stage extraordinary. We offer services to provide patrons with disabilities with the things they need to have an enjoyable theatre experience. We are always looking to make improvements and are happy to receive feedback.
Assistive Devices & Accessible Seating
We currently offer the following items to assist you while you are attending a performance. Please inform our Box Office representatives if you require accessible seating when booking your tickets.
Bluma Appel Theatre (27 Front St. East)
A wheelchair is available for use on-site on a first-come, first-served basis.
Free infrared hearing assistance devices are available to borrow for all performances at the coat check area.
The St. Lawrence Centre for the Arts offers motorized doors at the entrance and a wheelchair lift to get to accessible seats in the Orchestra and select box seats. Please note that the Balcony has no step-free access. Please inform our Box Office representatives if you require accessible seating when booking your tickets.
Berkeley Street Theatre (26 Berkeley St.)
Accessible seating is available in the Orchestra of the Baillie Theatre.
The Baillie Theatre is equipped for assistive listening devices using the Sennheiser Mobile Connect app. We have a limited number of smart phones with the app that our staff can setup for your use. These devices are available on a first-come, first-served basis before the performance. You will be required to leave a piece of photo I.D. The devices require the use of headphones or earbuds – you can bring your own personal pair, or the box office can provide you with a set of earbuds. You can also download the app onto your own smartphone for use during the show. Click here for a PDF version of the instructions on how to download and use the app. There is no assistive listening system available in the Upstairs Theatre.
A barrier-free, gender-neutral washroom is available for use – it includes a motorized door, grab bars, and an emergency alarm for use if emergency assistance is required.
Please speak to any member of the Front of House staff for more information when you are on-site.
Please Note: The Berkeley Street Upstairs Theatre is not an accessible venue. Our Front of House Staff will do all they can to assist patrons, but a staircase is required to access all seating. Please contact the Box Office if you have any accessibility questions.
You are welcome to bring your own assistive devices (canes, wheelchairs, walkers, etc.) to the Bluma Appel Theatre and the Berkeley Street Theatre.
Please be aware that, due to fire regulations and space limitations, large assistive devices (i.e., walkers) must be stored outside of the theatre during performances. Our Front of House team will help with the storage and retrieval of your equipment. We are not responsible for any lost or damaged items that are stored during a performance.
Accredited service animals are always welcome on our premises. Guide dogs or other service animals, including service animals in training, can accompany patrons on any Canadian Stage premises that are open to the public. If you are planning to bring a service animal to a performance, please advise the Box Office representative when you purchase your tickets so that an appropriate seat can be assigned to you.
Please be aware that if a service animal is causing a disturbance for other visitors, the patron and accompanying service animal may be asked to leave the performance. Please note that owners are responsible for picking up after their animals.
If you are a bringing a service animal, we recommend that you review any audience advisories about special effects that may affect your service animal during the production (i.e., loud noise, lighting effects, other animals, etc.). This information may not be known at the time of booking but can be confirmed by our Box Office staff and/or on-site Front of House staff closer to the date of your performance.
We welcome support persons to accompany patrons with special needs. At no time will a person who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
We consider a support person to be an individual hired or chosen by a person with special needs to provide services or assistance with communication, mobility, personal care, medical needs or access to goods or services.
Every patron and accompanying support person attending a performance or event must have a valid ticket to that performance or event. Admission prices will be charged for both attendees based on the location of the seating section chosen as per our regular ticket prices.
Communication and Feedback
If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how to make Canadian Stage more accessible and enjoyable for everyone.
You may reach us in any of the following ways:
- Mail correspondence to Audience Services, 26 Berkeley Street, Toronto, ON, M5A 2W3
- Send an e-mail to firstname.lastname@example.org
- Telephone customer service at 416.368.3110
- Speak to our Front of House Managers or Box Office staff while on-site
If you are providing feedback, we ask that you please give your name and contact information (phone, e-mail and/or address) so we may respond.