Canadian Stage

POSITION TITLE: Ticket Taker Supervisor

POSITION TYPE: Fixed term contract

CONTRACT TERM: July 7 to August 30, 2025

WAGE: $22.00/hour

ABOUT CANADIAN STAGE

Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. Sharing innovative work from Canada and across the world, the company stages an annual season across four Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.

Each summer, Canadian Stage also produces Dream in High Park, Toronto’s longest running outdoor theatre event. Attracting over 25,000 audience members each summer, this beloved tradition offers theatre under the stars to packed crowds every night in the heart of the city’s historic High Park.

In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.

ABOUT THE POSITION AND KEY RESPONSIBILITIES

The Ticket Taker Supervisor oversees all Front of House procedures at Canadian Stage’s summer event, Dream in High Park, ensuring a safe and positive audience experience while preserving the High Park Amphitheatre’s outdoor space.

The High Park Operations Manager will be the primary supervisor for this position and will offer day-to-day guidance and support throughout the duration of this contract. Weekly meetings will be held to discuss progress, address concerns or challenges and provide necessary guidance. At the midpoint of their employment, a performance assessment will be conducted by the High Park Operations Manager to evaluate successes and identify additional learning opportunities. This assessment aims to offer valuable feedback and assist the Ticket Taker Supervisor in setting goals for the remaining period of employment. The High Park Operations Manager will provide continuous supervision and support to ensure the Ticket Taker Supervisor’s success and contribution to the overall success of Dream in High Park.

The position will receive health and safety orientation, including Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), and workplace violence and sexual harassment training, at the beginning of the placement. They will be closely supervised during the placement to ensure that Health and Safety guidelines are being followed. They will participate in the First Aid training and emergency procedures prior to the run of the show.

This is a fixed term full-time contract position, from July 7 – August 30. This position requires a work week comprised of 35 hours spread over six days (Tuesday to Sunday), with the working hours in late afternoon, evenings, and weekends. Monday is the day off. The rate of pay is $22.00/hour.

Key Responsibilities

Assisting with the initial Amphitheatre set up for performances
Collaborating with the High Park Operations Manager to run training sessions for volunteers, including AODA and customer experience best practices
Providing volunteers with a nightly briefing on tasks and expectations
Conducting sweeps before and after performances to identify pest problems or safety hazards, reporting to the High Park Operations Manager
Encouraging patrons to use garbage and recycling bins for environmental preservation
Reserving seats for VIPs and media
Enforcing Amphitheatre rules and policies
Developing an effective seating plan strategy
Making public announcements to seat the maximum number of patrons and accommodating late patrons with minimal disruption

Requirements

At least 1 year in customer service/front-of-house positions is preferred
Superior customer service skills and a friendly, outgoing nature
Prior experience in admissions or comparable customer service is an asset
Ability to work outside in variable weather conditions during the summer
Must be available to work evenings, weekends and statutory holidays
Punctuality and reliability, especially during high-volume, busy times at High Park

Specialized Working Conditions

Most work hours will take place in late afternoons / evenings and on weekends
Manual dexterity required to use computer and peripherals
Ability to stand for long periods of time
Ability to work outside in variable weather conditions during summer
Ability to lift up to 30lbs

STATEMENT OF INTENTION

Canadian Stage is committed to advancing diversity and equity in its hiring practices. We have set a target to ensure that at least 50 per cent of our hires for Dream in High Park are Indigenous or Individuals of Colour. We recognize the importance of supporting marginalized communities and actively work to dismantle systems of injustice and violence.

To address the under-representation of racialized and Indigenous employees at Canadian Stage and to affirm the importance of diverse lived experiences and insights for this position and Canadian Stage as a whole, we encourage and welcome applicants who identify as Indigenous, Black, and People of Colour in the application process.

APPLICATION PROCESS

Eligibility
This position is funded under the federal government’s Canada Summer Jobs program. As such, applicants for this position must meet the following criteria:

Between 15 and 30 years of age at the start of employment
A Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*
Legally entitled to work in Ontario

International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

Applications should be submitted by June 6, 2025 and include the following:

A Letter of Intent stating the candidate’s interest in the position, relevant experience, and critical responsibilities. The letter should be no longer than one page.
A Resume, no longer than two pages.

Please merge your cover letter and resume into one PDF. Please send your application to: dihp@canadianstage.com and use the email subject header: “Ticket Taker Supervisor”

The review of candidates will begin as applications are received and will continue until the position is filled. While we thank all candidates for their interest, only those short-listed will be contacted.