POSITION TITLE: Ticket Taker Supervisor

STATUS: Temporary full-time contract

SALARY RANGE: $22/hr

START DATE: July 3 – September 9, 2023

JOB TYPE: This is a temporary full-time contract position that requires a work week comprised of 35 hours spread over six days, with the working hours in late afternoon, evenings, and weekends.  Monday is the day off.

 

 

ABOUT CANADIAN STAGE

Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. An anchor organization in Toronto’s vibrant cultural scene, Canadian Stage is a home for new, challenging dynamic art forms, as well as an incubator and exporter of leading-edge contemporary and multidisciplinary performance.

Sharing innovative work from Canada and across the world, the company stages an annual season at across three Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.

In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards

 

POSITION SUMMARY

Reporting to the High Park senior site management team, including Audience Services and Front of House (FOH) management, the Ticket Taker Supervisor oversees all aspects of the entrance gate and directly assists full-time managers in the operations of one of Toronto’s most beloved summer cultural event.

Seasonal hires employed by Canadian Stage will be exposed to a wide range of live performance companies and gain firsthand operational experience through their interactions with these organizations, an invaluable advantage for artists at the beginning of their career and conferring them greater agency when they enter into the job market. The Ticket Taker Supervisor will be monitored and provided with daily guidance, in addition to a mid-summer performance evaluation to discuss successes, challenges, and progress towards learning goals.

The position will receive health and safety orientation, including Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), and workplace violence and sexual harassment training, at the beginning of the placement. They will be closely supervised during the placement to ensure that Health and Safety guidelines are being followed. They will participate in the First Aid training and emergency procedures prior to the run of the show.

This is a temporary full-time contract position, from July 3 – September 9. This position requires work week comprised of 35 hours spread over six days, with the working hours in late afternoon, evenings, and weekends.  Monday is the day off. The rate of pay is $22/hour.

 

KEY RESPONSIBILITIES

• Responsible for setting up the entrance gate each evening with signage
• Preparing and supervising volunteers and/or staff at the gate with a nightly briefing of tasks and expectations
• Enforcing site rules and policies regarding safety and theatre etiquette
• Overseeing hardware and software to allow for scanning tickets
• Tracking and reporting on attendance stats over the summer
• Collecting post show donations and counting entrance fee cash boxes to prepare nightly statements and deposits while adhering to Canadian Stage money handling best practices.
• When needed, assist management and volunteers with the entry of patrons to performances to maximize capacity and comfort of audiences on the hill
• Deliver an exemplary level of customer service to Dream in High Park patrons.

 

COMPETENCIES

• Service Orientation – to provide an excellent patron experience
• Inclusion – to support and contribute to an environment that is welcoming and respectful for all audiences, staff, artists and volunteers
• Problem Solving – to handle any conflict in service standards with understanding and a commitment to speedy resolution
• Strategic Orientation – to align patron messaging with Canadian Stage vision and mission
• Communication – to use active listening and dialogue to identify issues, clarify information and facilitate problem solving
• Stewardship – to handle cash receipts and secure them for bank deposit
• Quality Improvement - identifies and communicates situations that may lead to opportunities or prevent problems

 

QUALIFICATIONS

• 1 – 2 years in customer service/front-of-house positions is preferred
• Superior customer service skills and a friendly, outgoing nature
• Prior experience in admissions or comparable customer service and cash handing is an asset
• Ability to work outside in variable weather conditions from summer to fall
• Available to work evenings, weekends and statutory holidays.
• Punctuality and reliability, especially during high-volume, busy times at High Park

 

ELIGIBILITY

This position is funded under the federal government’s Canada Summer Jobs program. As such, applicants for this position must meet the following criteria:

• between 15 and 30 years of age at the start of employment
• a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act,
• legally entitled to work in Ontario

*International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

 

STATEMENT OF INTENTION

Canadian Stage is committed to building an anti-racist, equitable and inclusive cultural institution. We work to reflect the stories, ideas, concerns, and priorities of the communities we have been entrusted to serve authentically and meaningfully.   

To address the under-representation of racialized and Indigenous administrators at our organization, and to affirm the importance of diverse lived experiences and perspectives, we encourage and welcome applicants who identify as Indigenous, Black, Persons of Colour, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. 

 

APPLICATION PROCESS

Applications should include:  

• A cover letter stating the candidate’s interest in the position and relevant experience. The letter should be no longer than one page.
• A Resume 

 

Please merge your Letter of Interest and Resume into one PDF. Please send your application to: dihp2023@canadianstage.com and use the email subject header, “Ticket Taker Supervisor”. 

Interested individuals are encouraged to submit their application no later than June 2, 2023, though applications will continue to be received and reviewed until a successful candidate is confirmed. 

 

Canadian Stage is committed to providing an inclusive and barrier-free experience to applicants with accessibility or other needs. Requests for accommodation can be made at any stage during the recruitment process. 

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we sincerely thank all candidates for their interest and efforts, only those short-listed for interviews will be contacted.