POSITION TITLE: Audience Services Representative
POSITION TYPE: Part Time
START DATE: Immediate
SALARY RANGE: Hourly Rate ($22.66/hour)
POSTING: July 2024


ABOUT CANADIAN STAGE

Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. Sharing innovative work from Canada and across the world, the company stages an annual season across three Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.

In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.


ABOUT THE POSITION

Canadian Stage’s Audience Services Representatives (ASRs) are responsible for providing exceptional customer service to patrons booking and attending performances. This role falls under our collective agreement with International Alliance of Theatrical Stage Employees Local B173.

Under the direction of the Audience Services Management team, ASRs are the front-line staff for our patrons and guests, responsible for selling tickets, understanding and utilizing the Tessitura ticketing software, conveying information about the productions and company, assisting patrons with ticketing needs and concerns, and ensuring that current and new audiences feel welcomed and informed.

While box office-related duties are the primary function, there are opportunities to be crosstrained in Front of House and/or Supervision duties.

The volume of shifts available fluctuates throughout the year, in accordance with the cycle of productions and performances schedules throughout the year, though we are looking for candidates who have sufficient availability to work approximately 8 to 16 hours per week.

This role can be assigned to one or more of the below job classifications, providing the individual has the necessary qualifications and has been sufficiently trained.


Audience Services Representative

Front of House Supervisor

Bartender

Audience Services Supervisor

KEY COMPETENCIES FOR THIS POSITION

QUALIFICATIONS

STATEMENT OF INTENTION

Canadian Stage is committed to building an anti-racist, equitable and inclusive cultural institution. We work to reflect the stories, ideas, concerns, and priorities of the communities we have been entrusted to serve authentically and meaningfully.

To address the under-representation of racialized and Indigenous employees at Canadian Stage and to affirm the importance of diverse lived experiences and insights for this position and Canadian Stage as a whole, we encourage and welcome applicants who identify as Indigenous, Black, and People of Colour in the application process.

APPLICATION PROCESS

Applications should be submitted by July 19, 2024 and include the following:

Please merge your cover letter and resume into one PDF. Please send your application to: asr@canadianstage.com and use the email subject header “Audience Services Representative”.

The review of candidates will begin as applications are received and will continue until the position is filled.

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those shortlisted will be contacted.