POSITION TITLE: Audience Services Representative

Position Type: Part-time. Between 25 and 35 hours per week, between June 1 and September 4 at High Park Amphitheatre (possibility for earlier start date)

Start Date: June 1 – September 4, 2022

Salary Range: $22/hour

 

About Canadian Stage

Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. An anchor organization in Toronto’s vibrant cultural scene, Canadian Stage is a home for new and dynamic art forms, as well as an incubator and exporter of leading-edge contemporary and multidisciplinary performance.

Sharing innovative work from Canada and across the world, the company stages an annual season across three Toronto venues, including its beautiful heritage building on Berkeley and Front Street located in the vibrant St. Lawrence Market neighbourhood.

In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000+ audience members, including the premieres of over 350+ new Canadian theatre and dance works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.

 

COVID-19

Effective October 1, 2021, Canadian Stage will only engage and contract individuals who are fully vaccinated. Proof of full vaccination will be required for the Audience Services Representative candidate selected. The Theatre will inform the candidate of current working conditions at the start of the project and ensure that all government or Public Health guidelines, including physical distancing, PPE, and allowable gathering limits are adhered to throughout the project.

 

Position Summary

The Audience Services Representative (ASR) is responsible for providing exceptional customer service to patrons attending performances. The ASR is accountable for dealing with customer complaints, inquiries and processing ticketing transactions. ASR follows all Canadian Stage procedures and policies when providing customer service. ASR participates in all assigned training, setting and meeting personal goals. ASR understands their role as brand ambassador and provides positive brand experiences to all customers.

 

Job Duties

 

Qualifications



Key Competencies for this position

 

Working Conditions

 

Statement of Intention

Canadian stage is committed to building an anti-racist organization and an equitable and inclusive cultural institution. We are working to reflect the stories, ideas, concerns, and priorities of the communities we have been entrusted to serve authentically and meaningfully. 

To address the under-representation of racialized and Indigenous employees at Canadian Stage, and to affirm the importance of diverse lived experiences and insights for this position and Canadian Stage as a whole, we encourage and welcome applicants who identify as Indigenous, Black and People of Colour in the application process.  

 

Application Process

Applications should include:

Please merge your cover letter and resume into one PDF. Please send your application to: hr@canadianstage.com and use the email subject header “Audience Services Representative”.

Please submit your application no later than May 2, 2022.

Canadian Stage is committed to providing an inclusive and barrier-free experience to applicants with accessibility or other needs. Requests for accommodation can be made at any stage during the recruitment process.

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada
will be given priority. While we sincerely thank all candidates for their interest and efforts, only those shortlisted
for interviews will be contacted.