Order for Guest
Your shopping cart is empty.

Accessibility

We are committed to making every person’s visit to Canadian Stage extraordinary. We offer services to provide patrons with disabilities with the things they need to have an enjoyable theatre experience. We are always looking to make improvements and are happy to receive feedback.


Assistive Devices & Accessible Seating


We currently offer the following items to assist you while you’re attending a performance. Please inform our box office representatives if you require accessible seating when booking your tickets.

Bluma Appel Theatre

A wheelchair is available for use on-site, on a first-come, first-served basis.

Free Infrared hearing assistance devices are available to borrow for all performances at the coat check area.

The St. Lawrence Centre for the Arts offers motorized doors at the entrance and a wheelchair lift to get to accessible seats in the Orchestra and select box seats. Please inform our box office representatives if you require accessible seating when booking your tickets.

Berkeley Street Theatre

Accessible seating in the Orchestra.

Please speak to any member of the Front of House staff for more information when you are on-site.

Please be aware that Berkeley Street Upstairs Theatre is not an accessible venue. There is a staircase required to access all seating. Our Front of House Staff will do all they can do assist patrons but cannot assist patrons who cannot climb the stairs.

You are welcome to bring your own assistive devices (canes, wheelchairs, walkers, etc.) to the Bluma Appel Theatre and the Berkeley Street Theatre.

Please be aware that, due to fire regulations and space limitations, large assistive devices (i.e. walkers) must be stored outside of the theatre during performances. Our Front of House team will help with the storage and retrieval of your equipment. We are not responsible for any lost or damaged items that are stored during a performance.


Service Animals


Accredited service animals are always welcome on our premises. Guide dogs or other service animals, including service animals in training, are allowed to accompany patrons with special needs on any Canadian Stage premises that are open to the public. If you are planning on bringing a service animal to a performance, please advise the Box Office representative when you purchase your tickets so that an appropriate seat can be assigned to you.

Please be aware that if a service animal is causing a disturbance for other visitors, the patron and accompanying service animal may be asked to leave the performance. Please note that owners are responsible for picking up after their animals.

If you are a bringing a service animal, we recommend that you review any audience advisories about special effects that may affect your service animal during the production (i.e. loud noise, lighting effects, other animals, etc.). This information may not be known at the time of booking, but can be confirmed by our Box Office staff and/or on-site Front of House staff closer to the date of your performance.


Support Persons


We welcome support persons to accompany patrons with special needs. At no time will a person who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

We consider a support person to be an individual hired or chosen by a person with special needs to provide services or assistance with communication, mobility, personal care, medical needs or access to goods or services.

Every patron and accompanying support person attending a performance or event must have a valid ticket to that performance or event. Admission prices will be charged for both attendees based on the location of the seating section chosen, per our regular ticket prices.


Relaxed Performances


What is a relaxed performance?
Relaxed performances are designed to welcome patrons who will benefit from a more subdued sensory experience and casual performance environment, including (but not limited to) audience members with learning disabilities, sensory processing/Autism Spectrum conditions. There is a more relaxed approach to noise and movement within the theatre space; some minor production changes may be made to reduce the intensity of light, sound and other startling effects.

These shows are for anyone. Many other people may choose to attend a relaxed performance, either as an access requirement or because they like the inclusive environment.

We encourage anyone who wishes to discuss their requirements further to contact Autumn Smith, Education and Audience Engagement Manager at asmith@canadianstage.com / 416.367.8243 ext. 280

More Info >>


Communication and Feedback


If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how to make Canadian Stage more accessible and enjoyable for everyone.

You may reach us in any of the following ways:
  • Mail correspondence to Audience Services, 26 Berkeley Street, Toronto, ON, M5A 2W3
  • Send an e-mail to boxoffice@canadianstage.com
  • Telephone customer service at 416.368.3110
  • Speak to our Front of House Managers or Box Office staff while on-site
If you are providing feedback, we ask that you please give your name and contact information (phone, e-mail and/or address) so we may respond.